Customer Experience

December 2025 — It’s no surprise that every prediction for the coming year seems to revolve around AI, and ours is no different.

August 2021 — Recently, one of our partners experienced email problems right after its Internet services provider (ISP) migrated its services to a new platform. When our partner contacted customer service the rep declined to help, insisting that it was not their problem, but rather an issue for the email...

July 2021 — In this edition of Dooap’s “Behind the Scenes,” we connected with Venkat Minchala, a Senior Software Engineer at Dooap. At the beginning of 2020, Venkat was slated to make the 4,700+ mile move from India to Finland to continue to work closely with the Dooap team...then the pandemic happened. We...

April 2021 — Many thoughtful considerations are constantly being made for Dooap product development: What innovative features need to be put on the roadmap? What optimizations must be made to the software in the short term? Is this new feature providing an even better user-experience for our clients? The list...

November 2020 — As Dooap continues to grow in North America, we’re excited to announce a new member of the team, Karen Wainwright. Karen, who has a strong background in software sales, has come on board as a Channel Account Manager, working closely with our strategic partners.

October 2020 — This month we went "Behind the Scenes" with Antti, a Dooap co-founder who now focuses on business development for Dooap. We discuss what some of the driving factors were for creating Dooap and how we've maintained our processes amid these challenging times.

September 2020 — This month we caught up with Amanda, a Dooap Solutions Consultant, to hear about how she gets clients set up for success, what these past few months have been like, and her favorite part about working directly with Dooap clients.