Dooap Customer Support

You Shouldn’t Work Like a Dog, Leave it to Dooap!

Our support team is eager to support you throughout your AP automation journey. Beginning with onboarding, our support team will guide you through the process to ensure that you realize the benefits of truly automated AP. After onboarding, our friendly and responsive support team will continue to be accessible. In addition, you’ll have access to a comprehensive knowledgebase with answers to many frequently asked questions.

You Shouldn’t Work Like a Dog, Leave it to Dooap!

Support and Expertise Readily Available

onboarding

Onboarding

A dedicated solution consultant will guide your team through Dooap onboarding. The solution consultant will work to understand your organization's needs, test your specific processes to ensure everything works as you need it, train key users on how to efficiently use Dooap, and give you access to a project management tool to ensure full transparency of the onboarding progress.

Knowledgebase

Knowledgebase

We want clients to get the most out of Dooap, so we’ve created resources to ensure you’re able to most effectively utilize Dooap’s software. Clients can refer to our Dooap knowledgebase for user guides and FAQs to familiarize users with typical use cases.

Support Requests

Support Requests

Clients with questions or issues related to the Dooap software can get in touch with a support team at support@dooap.com to get help resolving questions that require additional assistance, in a timely manner.

Product Updates

Product Updates

Dooap clients will always be kept up-to-date on the latest, including receiving a bi-monthly overview of Dooap product updates with release notes and a video overview to easily get a snapshot of Dooap software enhancements.

What clients say about us

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“We have been impressed with the high level of service we receive from Dooap.”
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“...the system has been very reliable and the IT support is very responsive when there are any issues. There are also frequent upgrades to correct and improve the software.”
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“Consultant responsiveness exceeded expectations, almost immediate responses and extremely helpful.”