Team Dooap Customer Experience Best practices Thought Leadership

Six Ways to Avoid a Customer Service Nightmare

Mikko Hytönen

August 2021 — Recently, one of our partners experienced email problems right after its Internet services provider (ISP) migrated its services to a new platform. When our partner contacted customer service the rep declined to help, insisting that it was not their problem, but rather an issue for the email...

Insider Accounts Payable Automation Trends Thought Leadership

What is a Modern CFO Made Of?

Mikko Hytönen

March 2021 — The days of old-school number-crunching are over. In my own experience, I’ve seen firsthand how much clout and mystery there previously was around the role of CFOs and their supporting finance teams. The team was always sitting behind closed doors making sure no one could approach them and even if...

Insider Accounts Payable Automation New Analytics Module

Cash is King, But Do You Really Understand Where It's Flowing?

Mikko Hytönen

March 2021 — Positive cash flow is the lifeblood of any organization. While I don’t think anyone questions that fact, are you really able to explain how it works in your organization? And no, I’m not talking about the cash flow statement, but rather the real business process behind the numbers. What are the...

Insider E-invoicing User Experience Trends User Interface/CX Thought Leadership

The New World Without Invoices

Mikko Hytönen

February 2021 — Every now and then, I like to take a step back and see things from a totally different perspective. We operate an AP automation business, making manual and paper-based processes digital. The real question we need to ask ourselves is “do we need invoices at all?”

Accounts Payable Automation Security Thought Leadership

AP Automation helps prevent the growing finance fraud problem

Mikko Hytönen

May 2020 — Fraud is a growing concern for businesses around the world. According to the 2020 AFP Payments Fraud & Control Survey, 81 percent of businesses indicated that they experienced payments fraud in 2019. Accounts Payable (AP) is particularly vulnerable to fraud because it’s where invoices are approved...

Accounts Payable Automation Remote work Best practices

Optimizing AP operations for COVID-19 and beyond

Mikko Hytönen

April 2020 — In response to the COVID-19 pandemic, AP departments are now facing an unprecedented challenge – how to transition their activities to working remotely. This is all the more difficult given that a large majority of invoice processing activities are conducted in-house, and most Dynamics 365 for...

Accounts Payable Automation Machine Learning

How Machine Learning is Transforming Accounts Payable

Mikko Hytönen

April 2020 — The benefits that AP automation brings to organizations are well known – increased visibility, control and efficiencies; reduced costs, errors and processing times; and better use of staff time, among other things. But, when you add in the capabilities of machine learning on top of that – it takes...

Most popular posts