In a leadership webinar I recently attended, this caught my attention: The future is an ongoing project that has already started, but we still need to find the best practices to navigate it. The present is known to us, but the future is probably mainly an illusion we’ve created in our minds. Moving towards the future, we work in a state of “The Unknown” and must tolerate a lot of uncertainty. New kinds of leadership skills and competencies are required of us to lead our teams through the unknown.
1. We should learn how to experiment
2. Adopting technology requires the support of process innovation and leadership
3. New leadership is not for the C-level alone (and it never has been)
In digital transformation, as we lead our troops through many changes, we need “champions”. They would most likely be subject-matter experts on the topic in question. For example, as companies acquire invoice automation, the AP manager and AP clerks are important champions to drive the adoption. But to be successful and help the company benefit from the tool, they need to think outside their box of AP work and consider how they can help the entire personnel adopt the tools and new processes. This is ongoing work. New tools develop and improve with time, and the champions must stay alert. For instance, using the mobile app to review and approve invoices may not be the highest priority for Accounts Payable, but it could be the trigger for the rest of the organization to get excited about the new tool.
One thing’s for sure – we live in the middle of constant change. It can be cumbersome, but learning new ways of working helps us survive and succeed.